It represents our culture, our people and
our driving desire to be the best contact
center and BPO service provider for our
clients... hands down.
our driving desire to be the best contact
center and BPO service provider for our
clients... hands down.
Come talk to us and learn how
we can partner with you to provide
best-in-class customer service
to your customers!
we can partner with you to provide
best-in-class customer service
to your customers!
We'll be at these upcoming events:
June 5 - 8
Internet Retailer Conference & Exhibition 2012
McCormick Place
Chicago, IL
Booth #: 1759
June 19 - 21
WBENC 2012 National Conference & Business Fair
Orange County Convention Center
Orlando, FL
Booth #: 1540
June 5 - 8
Internet Retailer Conference & Exhibition 2012
McCormick Place
Chicago, IL
Booth #: 1759
June 19 - 21
WBENC 2012 National Conference & Business Fair
Orange County Convention Center
Orlando, FL
Booth #: 1540
In the News!
ePerformax Contact Centers & BPO, a PCG Company, was selected
as a
2012 "Top Business" recipient by DiversityBusiness.com! As one of the
2,500 awardees from around the country, we have distinguished ourselves
as one of the leading entrepreneurs and privately-held companies in the
United States. We were honored at the “12th Annual National Business
Awards Ceremony and Conference” in April and put on by DiversityBusiness.com.
2012 "Top Business" recipient by DiversityBusiness.com! As one of the
2,500 awardees from around the country, we have distinguished ourselves
as one of the leading entrepreneurs and privately-held companies in the
United States. We were honored at the “12th Annual National Business
Awards Ceremony and Conference” in April and put on by DiversityBusiness.com.
Since 2002, ePerformax Contact Centers & BPO, a PCG Company,
has been building strategic partnerships with Fortune 500 companies
to support their English-speaking customers in the U.S.,
Canada and Australia using voice, email and chat. These interactions
include customer service, inbound sales and cross-selling, product/service
technical support, website navigation support and outbound data verification,
along with non-voice back office processing activities to support our clients’
comprehensive outsourcing requirements.
With a culture based in business analytics and built around a proprietary, Six Sigma based Performance Maximization™ Model, ePerformax has managed its growth carefully in order to provide its clients with “best-in-class customer care” and the highest levels of performance. Each and every ePerformax client shares our desire to use business analytics to leverage their data in key sales and marketing decisions, as well as, process improvements to improve efficiency and reduce costs.
ePerformax firmly believes the Philippines – the third largest English speaking country in the world with a service orientation second to none – is by far the best choice for customer engagement, customer care and service-oriented sales. Our success to date in outperforming other global contact centers has reinforced this belief and as a result, ePerformax continues to focus on growth and expansion in the Philippines, which will be fueled by organic growth from existing clients and new clients with whom we partner to become a virtual extension of their customer service organization.
As a PCG Company, we are WBE certified through the Women’s Business Enterprise National Council (WBENC). We recognize the commitment by corporations and government agencies to fostering supplier/vendor diversity programs by including women-owned business among their vendors and with our WBE certification can add diversity to our partners’ supply chains.
With a culture based in business analytics and built around a proprietary, Six Sigma based Performance Maximization™ Model, ePerformax has managed its growth carefully in order to provide its clients with “best-in-class customer care” and the highest levels of performance. Each and every ePerformax client shares our desire to use business analytics to leverage their data in key sales and marketing decisions, as well as, process improvements to improve efficiency and reduce costs.
ePerformax firmly believes the Philippines – the third largest English speaking country in the world with a service orientation second to none – is by far the best choice for customer engagement, customer care and service-oriented sales. Our success to date in outperforming other global contact centers has reinforced this belief and as a result, ePerformax continues to focus on growth and expansion in the Philippines, which will be fueled by organic growth from existing clients and new clients with whom we partner to become a virtual extension of their customer service organization.
As a PCG Company, we are WBE certified through the Women’s Business Enterprise National Council (WBENC). We recognize the commitment by corporations and government agencies to fostering supplier/vendor diversity programs by including women-owned business among their vendors and with our WBE certification can add diversity to our partners’ supply chains.